• Free personalisation
  • Free gift box
  • Fast delivery
 

Terms and Conditions

Terms and Conditions

Petite Année Sàrl
As of 1.12.2017:

1. General
With an order, the customer accepts the general terms and conditions of the online shop. For the use of the website and all related legal relationships exclusively these terms and conditions apply. The website is operated by:
Petite Année Sàrl.

2. Conclusion of contract
The offers of Petite Année Sàrl in the online shop are a non-binding invitation to the customer to order goods in the online shop. At petiteannee.ch, the customer makes a legally binding offer to conclude a contract by submitting his order and at the same time accepting these terms and conditions.

3. Price
For ordering on www.petiteannee.ch the prices listed at the time of ordering apply. All prices are final prices and inclusive of the current VAT. A possible change in the VAT rate due to statutory provisions remains reserved at any time, even if otherwise agreed. The selling price can be changed in the case of surcharges and currency increase any time.

4. Delivery 

We offer the following delivery options

  • Switzerland CHF 7.50 per delivery, Priority CHF12 per delivery
  • Neighbour countries and GB CHF 35 per delivery
  • The rest of the world CHF 45 per delivery

5. Warranty

If the ordered goods show a manufacturing defect, Petite Année Sàrl will remedy the defect or provide replacement. If this is not possible, the customer has the right to withdraw from the contract. Further claims on the part of the customer remain excluded.

6. Right of withdrawal

Due to the personalization of our products we can not provide a return.

7. Payment

We offer the following payment forms:

  • PostFinance
  • Visa
  • MasterCard
  • PayPal
  • Sofort
  • Invoice - invoices are sent via Email. All payment instructions are contained within the invoice. For this option we levy a surcharge of CHF1.50

The invoice must be paid within 14 days after receipt of the package. If the payment deadline has expired, Petite Année GmbH will invoice CHF10.- for the 2nd reminder and CHF20.- for the 3rd reminder. The 1st and 2nd reminders are sent via email.

After the 3rd reminder, a debt collection is initiated. If the claim is settled via the debt collection office, the customer can request cancellation. We charge a fee of CHF 30.00 for this effort.

Invoice payment is not possible for new customers for a basket higher than 75.- on their first order.

For all credit card payments, the amount will be booked from your account at the end of the transaction.

8. Security

Your credit card details are secured via SSL-Technology. Customer data cannot be seen by 3rd parties. Every online transaction is authorised online by the relevant credit card authority. Your credit card number is not saved on our servers. 

9. Liability

We deliver all items according to the characteristics stated in the respective description. The customer is responsible for the selection and use of the products. Claims for damages of any kind are excluded unless Petite Année Sàrl has caused the damage intentionally or through gross negligence. In no case is the Petite Année Sàrl liable for consequential or indirect damages. Beyond the dispatch of the goods, the Petite Année Sàrl assumes no liability.

10. Jurisdiction
The contract concluded with the customer is subject exclusively to Swiss law. The place of jurisdiction is Horgen / Zurich.