We will always do our best to satisfy our customers. Due to the personalization of our products, we cannot, however, accept returns if the customer changes his mind or has provided misspelled names or texts when ordering. Please check the spelling of the names or texts you want to put on our products before you complete your order!
What should I do if my product has a defect?
We pride ourselves on the quality of our products and every order is subjected to a quality control before shipping. In the unlikely event that you receive a product that is below our quality standards, complaints must be made in writing within 10 days of delivery of the package, otherwise they will not be considered (the date of delivery or the postmark of the return shipment is decisive). Depending on the claim, a photo of the product may be requested. As soon as we have confirmed the defects, we will replace the product or refund your money.
In the following cases we unfortunately cannot offer you the right to return the product:
- For damaged items (with the exception of items received defective);
- With visible signs of use
The costs for the return shipment shall be borne by the customer.
Please send returns to the following address:
Important! Please enclose the delivery note in the return package.
After receipt and examination of your return, we will promptly transfer the amount to the payment method used to complete the order. If you order on account, the returned item(s) will be cancelled and you will receive an adjusted invoice from us by e-mail. Please note that this process can take up to 14 days.
For further legal regulations we refer to our Conditions.
If you have any questions or uncertainties, we are happy to help you.
E-mail: firstname.lastname@example.org Tel. 044 716 16 30 (note customer service hours)
Your Petite Année Team